We want to make sure you are delighted every time you shop with us. Please find here below a few useful information on our deliveries and returns policies.
Shipping details
We will take care of the shipment of your order as soon as your purchase is placed. You will receive a shipping confirmation email including your shipment tracking link to keep your delivery status monitored directly on the shipping carrier’s website.
Standard shipping is free of charge for orders above €35 while a shipping fee of €6 will be applied on orders below this amount.
Delivery timing depends on ordered products, addresses and shipment methods. During sales or promotional periods, shipments might take slightly longer than expected.
Remember to provide a residential delivery address and a valid phone number when placing your order. Please note that it is not possible to deliver your orders abroad.
For safety reasons, the following products will be delivered exclusively through standard shipping: portable air conditioners, dehumidifiers and descalers.
Returns
Customer satisfaction is something we take very seriously.
If you're not happy with your purchase, you can return unused items purchased on our Official website within 30 days from their shipment for a full refund of their purchase price.
How to proceed:
Please observe the following steps:
1.a Access to your private account area (for registered members)
1.b Access to the order page sent by email (for guest members)
2. Click the RETURN button on the top right of the page
3. Select the product you want to return
4. Download the pre-paid return label and document
5. Put the return document inside the parcel and close the box (the products have to be returned in their original packaging)
6. Stick the UPS return label on the box
7. Either take the parcel to the nearest UPS station and drop it off or book a home pick up for free
(For home pick up please contact UPS by the official company phone line or website)
The tracking back will be shown and updated on your order confirmation page.
Please mind that pre-paid return labels can be used within 30 days from your return request date.
If you choose a different delivery service for your return, we kindly ask you to note that return shipping cost will be defined by the courier at customers’ expense and we will not be able to track your parcel and to keep you updated on the return status.
We will not assume any responsibility for damages or loss that occurs to those goods after they're delivered to you.
What to add inside the return parcel
In case of a return, please add all the following items inside the original box and parcel:
- The unused product in their original condition and packaging
- Accessories included inside the original box
- Anything else received with the products (this includes free gifts and discount vouchers)
- Warranty Paper
- User manual
Devoluciones
Los productos devueltos (no utilizados en su estado original y embalaje) serán reembolsados después de la recepción y verificación en nuestros almacenes.
Todos los reembolsos se realizarán según el método de pago utilizado dentro de los 14 días posteriores a la recepción de los productos.
Los reembolsos podrán ser suspendidos hasta que la empresa no haya recibido y verificado el producto devuelto o el consumidor haya proporcionado una prueba de que ha sido devuelto, lo que ocurra antes. Al recibir el producto devuelto de acuerdo con nuestros términos y condiciones, la empresa emitirá una nota de crédito por el importe correspondiente.
Condiciones de garantía
Nuestros productos están diseñados para durar en el tiempo. En el caso improbable de que el producto presente un defecto durante el período de garantía, consulta nuestros Términos y Condiciones de venta:
Para conocer nuestros Términos y Condiciones de venta pulsa
aquí.
